Senior Operations Analyst
Sandeepani Ranathunge
Operations & Client Management Professional
Experienced operations professional with expertise in client management, healthcare operations, workflow coordination, issue investigation, and cross-functional collaboration across healthcare, technology, and logistics environments.Skilled in client support, operational problem-solving, medical billing processes, client onboarding, employee training, data accuracy, compliance, and SLA-driven case resolution. A strong communicator with an analytical mindset and a structured approach to delivering accurate, timely, and client-focused solutions.
Professional Snapshot
Experienced operations professional with a proven background across healthcare, technology, and logistics environments, with expertise in client operations, workflow coordination, issue resolution, and cross-functional collaboration. Skilled in managing healthcare billing operations, client onboarding, employee training, system access and permissions, data accuracy, compliance, and client relationship management. Adept at investigating operational issues, coordinating with technical and business teams, managing client inquiries, and delivering timely, accurate, and policy-compliant solutions. Combines strong analytical thinking, operational discipline, attention to detail, and professional communication with a client-focused approach to problem solving. Recognized for maintaining process efficiency, supporting business continuity, improving operational workflows, and consistently delivering high-quality service in fast-paced and evolving environments.
Professional Experience
5+ Years
Healthcare Operations
Medical Billing & Client Operations
Client Management
Client Support & Issue Resolution
Cross-Functional
Business, Technical & Operations Collaboration
CORE EXPERTISE
Client Relationship Management
Professional handling of client inquiries, calls, emails, requirements, and operational concerns.
Operations Coordination
Supporting structured workflows and coordinating activities across internal teams.
Issue Investigation
Analyzing system, access, permission, and operational issues to support effective resolution.
Healthcare Operations
Experience with medical billing, coding, rebilling, insurance verification, and practice management systems.
Client Onboarding
Guiding clients through registration, portal access, and onboarding processes.
Employee Training
Supporting new employees through onboarding, process training, software guidance, and hands-on support.
Compliance & Data Accuracy
Maintaining accurate information while following established policies, procedures, security, and compliance requirements.
Cross-Functional Collaboration
Coordinating effectively with technical, operations, business, clients, and other stakeholders.
Client Relationship Management
Operations Management
Teamwork & Collaboration
Strategic Planning
Leadership
Client Communication
Problem Solving
Workflow Coordination
Data Accuracy
Compliance & Policy Adherence
Business Communication
SLA Management
Problem Solving
Employee Training
PROFESSIONAL SKILLS
Healthcare Operations
Experience across medical billing, billing configuration, charge entry, rebilling, coding, insurance verification, and practice management systems.
Client Support
Experienced in handling client inquiries, calls, emails, access concerns, and operational issues.
Operations & Technology
Experience investigating system access, permissions, and operational issues while coordinating with technical and operations teams.
Training & Onboarding
Experience supporting both client onboarding and employee onboarding through structured guidance and process training.
Cross-Functional Collaboration
Strong experience communicating requirements and coordinating between business, technical, operations, clients, and representatives.
Accuracy & Compliance
Focused on maintaining data integrity, following internal policies, meeting operational requirements, and supporting compliant resolutions.
CAREER HIGHLIGHTS
Healthcare Operations
Experience across medical billing, billing configuration, charge entry, rebilling, coding, insurance verification, and practice management systems.
Client Support
Experienced in handling client inquiries, calls, emails, access concerns, and operational issues.
Operations & Technology
Experience investigating system access, permissions, and operational issues while coordinating with technical and operations teams.
Training & Onboarding
Experience supporting both client onboarding and employee onboarding through structured guidance and process training.
Cross-Functional Collaboration
Strong experience communicating requirements and coordinating between business, technical, operations, clients, and representatives.
Accuracy & Compliance
Focused on maintaining data integrity, following internal policies, meeting operational requirements, and supporting compliant resolutions.
PROFESSIONAL APPROACH
ANALYTICAL
Approaching operational challenges through structured investigation, information review, and problem solving.
CLIENT-FOCUSED
Maintaining professional communication and working toward timely and effective responses to client requirements.
COLLABORATIVE
Working effectively across technical, operational, business, and client-facing teams.
PROCESS-DRIVEN
Following established workflows, policies, SLAs, security requirements, and operational standards.
DETAIL-ORIENTED
Maintaining accuracy across documentation, client information, billing processes, system access, and operational activities.
TECHNICAL & BUSINESS SKILLS
Microsoft Office Suite
Professional administrative, documentation, and business support activities.
Power BI
Business intelligence and reporting.
Project Management Tools
Supporting workflow, task, and project coordination.
KPI & Business Reporting
Supporting performance monitoring and operational reporting.
PROFESSIONAL EXPERIENCE
A Career Across Healthcare, Technology & Operations
Professional experience spans healthcare, technology, creative services, and logistics, with increasing responsibility in operations, client support, coordination, and issue resolution.
VERADIGM
Operations Support Coordinator
2025 – Present
Role Overview
Supporting clients across operational and system-related matters by investigating inquiries, resolving issues, and collaborating closely with technical and operations teams to deliver timely, accurate, and compliant solutions within defined SLAs. Experienced in client onboarding, portal registration, access and permissions management, administrative rights, data integrity, and operational support while ensuring alignment with internal policies, security standards, and compliance requirements.
Responsibilities
- Manage and investigate client inquiries, service requests, and operational cases.
- Analyze system access, user permissions, and administrative rights.
- Investigate operational and system-related issues to identify appropriate resolutions.
- Coordinate with technical teams to troubleshoot and resolve system-related matters.
- Collaborate with operations teams to address client and business requirements.
- Manage cases and requests within defined service-level agreements (SLAs).
- Maintain accuracy, accountability, and appropriate case documentation.
- Conduct structured client onboarding and support portal registration.
- Support client access in accordance with established internal policies.
- Maintain administrative access and permissions based on approved requirements.
- Protect data integrity and ensure accurate maintenance of operational information.
- Follow established security standards, compliance requirements, and operational procedures.
Key Focus
Client Support • Issue Investigation • SLA Management • Access Management • Client Onboarding • Data Integrity • Compliance
SYNERGEN HEALTH LLC
Senior Operations Analyst
2022 – 2025
Role Overview
Supported healthcare operations with a strong focus on medical billing, billing configurations, insurance verification, client communication, practice management systems, employee training, and revenue cycle processes. Worked with clients, representatives, and internal teams to investigate billing and operational issues, resolve discrepancies, maintain process accuracy, and support efficient healthcare operations.
Responsibilities
- Manage medical billing and healthcare revenue cycle operational processes.
- Configure and maintain billing-related system settings and workflows.
- Perform charge entry, rebilling, and coding-related activities.
- Investigate coding discrepancies and coordinate appropriate resolutions.
- Perform insurance verification to support accurate billing and claims processing.
- Handle client calls, queries, and representative communications professionally.
- Work with practice management systems and healthcare billing platforms.
- Maintain billing system configurations and operational settings.
- Support scheduling-related system configurations and requirements.
- Conduct employee onboarding and support new team members during transition.
- Deliver software, billing, and internal process training to employees.
- Explain operational workflows and procedures to support consistent execution.
- Support dental billing activities and related operational requirements.
- Perform rebilling activities in accordance with established policies and procedures.
- Communicate with clients and representatives to clarify requirements and resolve issues.
- Maintain accuracy and consistency across billing and operational processes.
Key Focus
Healthcare Operations • Medical Billing • Insurance Verification • Client Support • Billing Systems • Process Training • Revenue Cycle Operations
SAS CREATIVE
Relationship Executive
2022
Role Overview
Managed client and representative relationships while coordinating business requirements, technical information, product requirements, and project communication across internal teams. Supported the review and execution of projects by maintaining clear communication between clients, technical teams, departments, and management.
Responsibilities
- Manage client and representative communications through calls and professional correspondence.
- Respond to client and stakeholder emails with accurate and timely information.
- Translate client requirements into clear information for business and technical teams.
- Coordinate communication between business stakeholders and technical teams.
- Support alignment between customer requirements and available product features.
- Review project concepts and provide feedback based on requirements.
- Review technical drawings, artwork, and product-related specifications.
- Review fabric details and ensure requirements are communicated accurately.
- Support order processing and coordinate information required for execution.
- Monitor and communicate project progress to relevant stakeholders.
- Provide updates to department heads, representatives, and other stakeholders.
- Report project achievements, progress, and significant developments.
- Identify and communicate arising issues requiring attention or resolution.
Key Focus
Relationship Management • Business Communication • Technical Coordination • Client Support • Order Processing • Project Coordination
SOUTH ASIA GATEWAY TERMINALS
Commercial & Marketing Intern
Port of Colombo
2021 – 2022
Role Overview
Supported commercial operations and customer service activities within a fast-paced port and logistics environment. Assisted with documentation, delivery coordination, customer and agent inquiries, information requests, and client records while ensuring timely communication and accurate administrative support.
Responsibilities
- Prepare and issue electronic delivery advices in accordance with operational requirements.
- Support dispatch documentation and ensure required information is accurately maintained.
- Coordinate documentation activities to support timely operational processing.
- Respond to internal requests for operational and commercial information.
- Respond to external information requests from customers and stakeholders.
- Handle customer inquiries and provide appropriate information or assistance.
- Handle agent inquiries and coordinate information with relevant departments.
- Maintain client information and supporting documentation accurately.
- Follow up on customer requests to support timely resolution.
- Support customer service activities and day-to-day commercial operations.
- Coordinate information between customers, agents, and internal teams.
- Maintain professional communication across operational and commercial activities.
Key Focus
Commercial Operations • Customer Service • Documentation • Logistics • Client Communication • Operational Support